Learn more about requesting locates online by joining a free webinar.
The “Basics” Webinar focuses on how to request a locate online. Sessions are hosted bi-weekly from Thursday Apr. 13th to Thursday Jun. 22nd from 10:30 AM to 12:00 PM MT.
Click HERE to sign up for a “Basics” session.
“Advanced” Webinar sessions highlight complex ticket types and recent software changes. Sessions are hosted bi-weekly from Thursday Apr. 20th to Thursday Jun 29th at 10:30 AM to 12:00 PM MT.
Click HERE to sign up for an “Advanced” session.
How to Place a Locate Request Online
(recorded webinar training)
If you are new to using our website to enter locate requests online, you can watch our recorded webinar at any time.
If you want a refresher or just need help with one area of the online process, try one of the links below:
00:18 – Register Your Account
05:34 – Ticket Details – Regular Ticket
13:00 – Ticket Location – Regular Ticket
21:04 – Ticket Details – Project Ticket
22:09 – Ticket Location – Project Ticket
24:24 – Ticket Details – Large Project Ticket
25:16 – Ticket Location – Large Project Ticket
29:02 – Ticket Actions
31:44 – Ticket History
32:52 – Positive Response Module
Advanced Tips for Requesting a Locate Online
(recorded webinar training)
Watch our recorded webinar at any time for tips and tricks when navigating the website to enter locate requests online.
If you are looking for help with one area of the online request form, try one of the links below:
00:28 – Ticket History
01:26 – Promote Ticket
02:00 – Troubleshooting Unexpected Issues
02:20 – LLD Formatting
02:55 – Urban sizing in “Rural” areas
03:52 – Mapping around city boundaries
04:51 – Mapping around provincial boundaries
05:47 – Rural Intersection searches
07:01 – No image here / GPS
07:43 – No imagery here / LLD
08:25 – Secondary Mapping Sources
08:33 – Spin2 (finding L/B/P in Alberta)
10:54 – ISC (finding L/B/P & River lots in SK)
12:20 – Interactive Maps
13:35 – Mobile Site Troubleshooting
13:46 – Login Overlap
14:10 – Positive Response
13:30 – Website navigation
15:17 – Missing Features (LLD / GPS Search / Measurement)
15:52 – Missing Features (Ticket Cancel / Ticket Edit / Ticket Relocate)
The Hole You Dig: Ground Disturbance Gone Wrong
The Hole You Dig: The Real Cost of Ground Disturbance Gone Wrong is an online course developed by Safety in Schools which focuses on the widespread impact that digging gone wrong can have on the surrounding community, residents and businesses.
The course was originally developed for a high school audience and released to high school users in August 2017, however the course material is appropriate for adults as well and is now available online.
This course was sponsored by Alberta Labour through an Alberta Occupational Health and Safety (OH&S) Innovation and Engagement Grant, and developed with support and technical assistance from Utility Safety Partners.