Resources
Videos
How-To Guides
Learn about the locate request process.
A Step-by-Step Guide to Requesting a Locate Online
Learn how to navigate the web portal and submit a locate request online.
Check out these timestamps for information about specific topics:
0:05 – Registration & User Profile
2:44 – Ticket Details
6:11 – Search Dig Site & Mapping
11:04 – Submission Page & Ticket Actions
14:15 – Search Tickets & Ticket History
15:02 – Ticket Settings
15:40 – Positive Response
Verify Your Ticket Information
After you submit your locate request, review the PDF copy of the ticket and ensure all information is accurate. Incorrect ticket information can lead to damaged utility lines and safety risks for you and your community.
Watch this video to learn what each ticket field means.
Using the ALP Program When Creating a Request Online
If you are requesting a locate online and will be hiring an Alternate Locate Service Provider (ALSP) to complete locates, follow this short guide to ensure you are filling out the locate request form correctly.
Safety Messages
Click Before You Dig and Remember to Dig Safely
Developed by USP’s Education & Awareness Committee.
When you Click Before You Dig, registered utility owners are notified, and professionals come out and mark the location of utilities they own or operate. At no cost to you! This helps prevent accidents, service disruptions, and costly repairs. Utility Safety is everyone’s responsibility.
Look Up And Live
Make a plan to stay safe near overhead energy and utility lines.
Developed by the ABCGA
The Alberta Common Ground Alliance (ABCGA) was a non-profit society of stakeholders in the damage prevention process. In 2021, the ABCGA unified with Alberta One-Call and the Joint Utility Safety Team to become Utility Safety Partners.
Ground Disturbance for Homeowners
If you’re planning on doing yard work, remember to get your underground utilities located. This is important for any ground disturbance, whether you’re building a deck, putting in a new fence, or building your backyard oasis. Here’s a handy guide for what you’ll need to do to prepare.
Ground Disturbance 101 – Dig Safe
What happens when you hit an underground line? Place a locate request online before starting any ground disturbance. Protect what’s below.
Developed by JUST
The Joint Utility Safety Team (JUST) was a partnership between Alberta electric utilities which collaborated to reduce contacts with overhead and underground power lines. In 2021, JUST unified with Alberta One-Call and the Alberta Common Ground Alliance to become Utility Safety Partners.
