Where’s the Line
Notification Process
Step 1:
The Worker’s Responsibility
If you are planning to conduct a ground disturbance, click before you dig at least 3 to 5 full working days in advance of the planned ground disturbance.
Visit Utility Safety Partners online:
UtilitySafety.ca: Submit a Locate Request
(24hrs/day, 7 days/week)
Call Utility Safety Partners toll-free:
(Monday through Friday (except holidays) between 8:00 am and 4:30 pm Mountain Time.)
Submit your request a minimum of 3 to 5 business days in advance of when you will be ready to start work. Response times may be longer during the busy season (May – September).
Step 2:
Utility Safety Partners’ Responsibility
Our responsibility is to notify registered utility owners of the work planned near their buried infrastructure.
Utility Safety Partners will:
- Assign a ticket number to your locate request.
- Notify registered asset owners with buried utilities within the vicinity of the dig site.
- Keep a record of your request should follow-up be required.
Step 3:
Registered Asset Owner’s Responsibility
Respond to the worker making the request by providing clearance or identifying the location of the buried infrastructure.
After the minimum notice period has passed, utility operators are expected to:
- Identify and mark the location of their utilities; or
- Contact you to arrange a mutually acceptable time to complete the location; or
- Provide written clearance to proceed with your project without a locate.